Abstract & Overview
Abstract The presence of Artificial Intelligence (AI) and Machine Learning (ML) applications has led to its widespread adoption across diverse domains. AI is making its way into industry, beyond research and academia. Concurrently, the water sector is undergoing a digital transformation. Water utilities in the United States are at different stages in their journey of digital transformation, and the decision makers in water sector, who are non-expert stakeholders in AI applications, need to better understand this technology to make informed decisions. While AI has numerous benefits to offer, there are also many challenges related to data, model development, knowledge integration and ethical concerns that should be considered before implementing it for real world applications. Civil engineering is a licensed profession where critical decision making is involved. Therefore, trust in any decision support technology is critical for its acceptance in real-world applications. Therefore, this research proposes a framework called aiWATERS (Artificial Intelligence for the Water Sector) which can serve as a guide for the water utilities to successfully implement AI in their system. Based on this framework, we conduct pilot interviews and surveys with various small, medium, and large water utilities in the United States (US) to capture their current state of AI implementation and identify the challenges faced by them. The research findings reveal that most of the water utilities in the United States are at an early stage of implementing AI as they face concerns regarding the black box nature, trustworthiness, and sustainability of AI technology in their system. The aiWATERS framework is intended to help the utilities navigate through these issues in their journey of digital transformation.