Abstract & Overview
Convergent process may be defined as a composition of services which integrates functionalities from Web and Telecommunication domains. However, during execution of convergent processes some services may fail; in such cases a reconfiguration process must be triggered to recover normal behaviour of composite process. Previous works have developed mechanisms for reducing reconfiguration time while initial restrictions are maintained; this is achieved by replacing regions of services instead of individual services. The present work presents an approach for monitoring and error detecting in convergent processes using rule production systems based on ITIL model. The approach was tested in the monitoring module of the AUTO framework, whose architecture and performance are discussed to show that this approach can efficiently detect errors and repair convergent processes in telecom environments.