Abstract & Overview
With the emergence of new communication channels, people have changed the way they communicate with public institutions. Consulates in this sense have been affected and have had to adapt to the needs of citizens. This project attempts to analyze the digital services offered by the Consulates General of the Republic of Poland and Italy in Barcelona using benchmarking as a comparative tool. The aim of this study is to detect the gaps between the two consulates and develop a proposal to improve these services.