Abstract & Overview
This study examines the impact of digital workflows on the efficiency of hotel tax collection within Provincial Administrative Organizations (PAOs) in Thailand. With the increasing com-plexity and demands of tax collection in a digital economy, traditional methods often fall short, leading to significant discrepancies in revenue collection and compliance enforcement. This research aims to assess whether implementing digital workflows can streamline pro-cesses, enhance compliance, and increase tax revenues. Using a quantitative research meth-odology, data from five provincial administrative organizations in northeastern Thailand were analyzed. The findings indicate that digital workflows significantly increase compli-ance rates among taxpayers. The results suggest that adopting digital solutions in tax collec-tion not only enhances operational efficiency but also contributes to more robust local gov-ernance and financial outcomes. This study contributes to public administration and finance literature by providing empirical evidence on the benefits of integrating technology into gov-ernment tax collection processes.